Privacy Notice

Privacy Policy

When you access framecraftonline.com (owned wholly by Framecraft Bath Ltd), we may ask for and may collect Personal Information from you.

Personal Information means information such as your name, e-mail address, billing address, delivery address, telephone number, product selections and credit card or other payment details.

We may also collect information about where you are on the internet (e.g. the URL you came from, IP address, domain types like co.uk and .com) your browser type, the country and telephone area code where your computer is located, the pages of our websites that were visited during your visit, the advertisements you clicked on and any search terms that you entered on our website (“User Information”).

We will treat all your Personal Information and User Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation from time to time in place.

We will use your information only for the following purposes:

  • Processing your orders;
  • Notify you of your order status;
  • (Manage your account – See also Use of Credit reference agency information);
  • For statistical or survey purposes to improve this Website and its services to you;
  • To serve website content and advertisements to you;
  • To administer this website;
  • Notify you about enhancement to our services, such as changes to the website, new services and special offers that may be of interest;
  • If you consent, to notify you of products or special offers that may be of interest to you.

You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being in breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003

When you create a shopping account while ordering online you will be given the option to receive information from Framecraft Bath Ltd by post, e-mail or telephone, about products, promotions or special offers which we feel may be of interest to you. In the event that you do not wish to be contacted for such purposes, ensure that you tick the appropriate box as you go through the registration process. You may unsubscribe from our contact list at any time by replying to a promotional e-mail with the word "unsubscribe" in the subject line, by e-mailing us at unsubscribe@framecraftonline.com or telephoning us on (+44) 01225 447072  between 9am and 5pm (Mon-Sat) 11am and 5pm (sun) GMT.

Your Personal Information may be disclosed to reputable third parties who will help process your order. We require all such third parties to treat your personal information as fully confidential and to fully comply with all applicable UK Data Protection and consumer legislation from time to time in place. We will not share your information with companies outside Framecraft for marketing purposes.

You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information, we are entitled do so.

Cookies:

Our online ordering system uses a cookie to record a unique reference on your computer so that we can keep track of your order as you use the system. This cookie, that is saved to your system, is only valid for a single visit and each new visit will result in a new cookie overwriting any previous that were generated on previous visits to our site. If your internet browser is set to reject cookies or if your network firewall won't allow them then unfortunately you will not be able to use our online store. Please refer to your internet browser help file to see how to enable cookies on your PC. In order that we can monitor and improve the site we may gather certain information about you when you use it, including details of your domain name and IP address, operating system, browser, version and the website that you visited prior to this site. This may involve the use of a cookie that will not expire at the end of your browsing session.

 

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